This Privacy Policy explains how Elite Peptide Solutions collects, uses, shares and protects personal information when you visit this website, create an account or place an order. It is issued in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Who We Are
Elite Peptide Solutions (Pty) Ltd, registration number 2026/284961/07, is the responsible party for the personal information described in this policy. We supply lyophilised peptides and research compounds for laboratory and research use in South Africa.
You can contact us about anything in this policy by email at info@elitepeptidesolutions.co.za or by telephone on 081 069 3931.
2. Information We Collect
Depending on how you use this website, we may collect the following personal information:
- Your name and surname.
- Your email address.
- Your contact telephone number.
- Your delivery address, or the PUDO locker you select for collection.
- Your billing details and order history.
- Your proof of payment or bank reference where you pay by electronic funds transfer.
- Any information you choose to include in an enquiry, message or order note.
- Technical information such as your IP address, browser type, device type and the pages you view on this website.
We do not collect or store full payment card details on this website. Where card payments become available, they are processed by an external payment provider under their own security arrangements.
3. How We Use Your Information
We use the personal information we collect in order to:
- Process, confirm, package and deliver your order.
- Provide you with an account and allow you to view your order history.
- Respond to your enquiries and provide customer support.
- Send you order-related communication such as order confirmations and delivery updates.
- Keep accounting, tax and business records as required by South African law.
- Detect, investigate and prevent fraud, abuse or misuse of this website.
- Improve this website, our product range and our service.
- Send you marketing communication, where you have agreed to receive it.
4. Our Lawful Basis for Processing
We process personal information on one or more of the following bases:
- To perform our contract with you, which includes fulfilling and delivering your order.
- To comply with a legal obligation, which includes retaining tax, accounting and company records.
- For our legitimate interests, which include preventing fraud, securing this website and improving our service.
- With your consent, which applies to marketing communication and to non-essential cookies.
5. Who We Share Your Information With
We share personal information only where it is necessary, and only with:
- Our courier and delivery partner, PUDO, so that your order can be delivered to your chosen address or locker.
- Our payment provider, where online card payment is used, so that your payment can be processed securely.
- Our website hosting and technical support provider, Wired Web Services (Pty) Ltd, who maintain this website on our behalf.
- Our accountants, auditors and professional advisers, where required for legitimate business purposes.
- Any regulator, law enforcement agency or government body, where we are legally obliged to disclose information.
We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes.
Where a service provider processes information outside South Africa, we take reasonable steps to satisfy ourselves that your information receives a level of protection comparable to that required by POPIA.
6. Product Documentation
Certificates of analysis and other technical documentation published on this website relate to a product or a manufacturing batch. These documents do not contain customer personal information.
7. Cookies
This website uses cookies, which are small text files stored on your device. Essential cookies are required for the website to function, and allow the shopping basket, the checkout and your account login to work correctly. We may also use analytics cookies to understand how visitors use the website so that we can improve it.
You can block or delete cookies through your browser settings. Please note that blocking essential cookies will prevent parts of this website, including the checkout, from working.
8. How Long We Keep Your Information
We keep order, invoice and transaction records for at least five years, as required by South African tax and company legislation. Account information is retained for as long as your account remains open. Marketing consent is retained until you withdraw it. Enquiry correspondence is kept only for as long as it remains relevant.
Once information is no longer required, it is deleted or de-identified.
9. How We Protect Your Information
This website is served over an encrypted connection. Access to customer information is limited to those who need it in order to fulfil orders or support the website, and is protected by individual login credentials. We review our arrangements with our service providers to satisfy ourselves that appropriate safeguards are in place.
No method of transmitting or storing information can be guaranteed as completely secure. If we become aware of a compromise affecting your personal information, we will notify you and the Information Regulator as required by POPIA.
10. Your Rights
Under POPIA you have the right to:
- Ask us to confirm whether we hold personal information about you.
- Request access to the personal information we hold about you.
- Request that we correct or delete personal information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or unlawfully obtained.
- Object to the processing of your personal information in certain circumstances.
- Withdraw your consent to marketing communication at any time.
- Lodge a complaint with the Information Regulator.
To exercise any of these rights, email us at info@elitepeptidesolutions.co.za. We may need to verify your identity before acting on a request. We will respond within a reasonable period.
11. Marketing Communication
We will only send you marketing communication where you have agreed to receive it. Every marketing email contains an unsubscribe link, and you may also ask us to remove you by emailing info@elitepeptidesolutions.co.za. Withdrawing marketing consent does not affect order-related communication, which we must send in order to fulfil your order.
12. Persons Under 18
This website and the products supplied through it are not intended for persons under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe a person under 18 has provided us with personal information, please contact us so that it can be removed.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any amendment takes effect once the revised version is published on this website. We recommend reviewing this page periodically.
14. Complaints
If you are not satisfied with how we have handled your personal information, please contact us first at info@elitepeptidesolutions.co.za so that we can try to resolve the matter. You also have the right to lodge a complaint directly with the Information Regulator of South Africa, whose contact details are published at inforegulator.org.za.
Last updated: 4 September 2026